Creatio (formerly bpm’online)

Drive efficient sales processes and enable tracking of the complete customer journey - from lead generation to loyal repeat sales. Sales Creatio provide comprehensive functionalities for end-to-end sales cycle management which drives customer acquisition, development and retention. Sales Creatio include referenced processes that function as best industry practices for management of leads, opportunities, quotes and orders and invoices. These pre - defined processes allow companies to easily jump start adoption of the system by tailoring these functions rapidly and incorporating industry best practices to their work. The Creatio interface has a social look and feel, allowing for quick system learning and easy navigation. The system provides a consistent user experience across all types of devices: phone, tablet, or laptop.

Key Features and Capabilities

Account & Contact management
360° customer view
Lead management
Opportunity management
Quote & Order management
Product management
Sales forecasting
Field sales management
Business process management
Collaboration tools
Mobile Apps

Marketing Creatio is a robust marketing automation software that helps to gain demand generation excellence through identifying customers’ needs and nurturing their interests until they are successfully transformed into opportunities. Marketing Creatio include advanced email-marketing tools to establish and maintain personalized communications with every lead and customer and best practice processes for end-to-end lead management – from demand generation to lead nurturing.

Key Features and Capabilities

Visual, multi-step campaign designer
Campaign management
Email Marketing
Event management
Visual email template designer
Email Delivery Click stats and Campaign Efficiency analytics
Lead management
Business process management
Collaboration tools

Service Creatio offers a robust and feature-rich solution to deliver omni channel customer service and support. The solution enable companies to manage support tickets and service requests received via any of these channels: phone, email, chat, social network or customer portal. Out-of-the-box processes enable deployment of best practices for customer care excellence including case processing, task management and service level management. The powerful Creatio engine enable change and extension of out-of-the-box processes faster than ever and with great flexibility.

Key Features and Capabilities

Unified customer database
Case management
Agent desktop
Queue management
Service catalogue
Contract management
Configuration management
Service level management
Knowledge base management
Business process management
Contact centre integration

Overview

Why Creatio ?

Sales Creatio
Sales

Marketing Creatio
Marketing

Service Creatio
Service

Sales Creatio

Key Features and Capabilities

Marketing Creatio

Key Features and Capabilities

Service Creatio

Key Features and Capabilities

Enquiry

Contact US


	+971 4 3434123
	info@its-dxb.ae
	Office #112, Hilal Bin Tarraf Building Al Safa, Sheikh Zayed Road Dubai, United Arab Emirates

Overview

Why Creatio ?

Sales CreatioSales

Marketing CreatioMarketing

Service CreatioService

Sales Creatio

Key Features and Capabilities

Marketing Creatio

Key Features and Capabilities

Service Creatio

Key Features and Capabilities

Enquiry

Contact US

Sales Creatio
Sales

Marketing Creatio
Marketing

Service Creatio
Service